Privacy Policy

YT Plumbing & Gas is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

When you contact us, request a quote, make a booking or use our website, we may collect personal information such as your name, address, phone number, email address, and details about your plumbing needs. This information is collected so that we can provide you with services, respond to your enquiries, schedule jobs, and issue invoices or receipts.

We collect your information directly from you, either through our contact forms, over the phone, or via email. In some cases, we may receive your information from a third party, such as a real estate agent or builder acting on your behalf.

We use your personal information solely for the purpose it was collected. This includes providing plumbing and gas services, following up on completed work, managing customer accounts, and communicating with you about service updates or safety alerts. We may also use your information internally for staff training or process improvement.

YT Plumbing & Gas does not sell, rent or trade your personal information. We may disclose your details to trusted third parties such as subcontractors or suppliers if required to complete a job or fulfil a service request. In all cases, those parties are required to comply with the same privacy obligations.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. This includes secure storage of digital records and limiting access to customer data within our business.

You have the right to access and correct any personal information we hold about you. If you would like to make a request or have any concerns about your privacy, please contact us directly and we will respond promptly.

From time to time, we may update this Privacy Policy to reflect changes in our business or legal obligations. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how your information is managed, please get in touch with YT Plumbing & Gas.